Shipping policy

SHIPPING POLICY 

Last Updated: 01 March 2026

This Shipping Policy applies to all orders placed with [Your Brand Name] (“we”, “us”, “our”) and is governed by the laws of the Republic of South Africa, including the Consumer Protection Act 68 of 2008 (“CPA”).

1. SHIPPING METHOD

We use Aramex Store-to-Door for all deliveries within South Africa.

  • Door-to-door courier service

  • Tracking details will be provided once your order has been dispatched

2. PROCESSING TIME

All orders are processed within 1–3 business days (excluding weekends and public holidays).

Once your order has been processed and dispatched, you will receive a confirmation email with tracking information.

3. DELIVERY TIMEFRAME

Estimated delivery time: 8–11 business days from the date of dispatch.

Please note:

  • Delivery times are estimates and not guarantees

  • Delivery may take longer in outlying or rural areas

4. DELIVERY DELAYS

While we work with reliable courier partners, delays may occasionally occur due to factors outside of our control, including:

  • Courier operational delays

  • High order volumes

  • Weather conditions

  • Public holidays

  • Remote delivery locations

To the extent permitted by South African law, we are not liable for delays in delivery once your order has been handed over to the courier.

However, we will always assist in tracking your parcel and resolving issues where possible.

5. COMPLIANCE WITH THE CPA

In line with the Consumer Protection Act:

  • We take responsibility for ensuring your order is delivered in good condition

  • Risk remains with us until the goods are delivered to you

This means:

  • If your parcel is lost or damaged in transit, we will investigate and provide a resolution (replacement or refund where applicable)

6. SHIPPING FEES

Shipping fees will be calculated at checkout and clearly displayed before payment is completed.

We may offer promotional free shipping from time to time.

7. ORDER TRACKING

Once your order has been dispatched, you will receive a tracking number via email.

You can track your parcel directly through the Aramex tracking system.

8. INCORRECT ADDRESS

It is the customer’s responsibility to ensure that the shipping address provided is accurate.

  • We are not responsible for delays or failed deliveries due to incorrect or incomplete address details

  • Additional courier fees for re-delivery may be charged to the customer

9. FAILED DELIVERIES

If delivery is unsuccessful due to:

  • Customer unavailability

  • Incorrect address

  • Failure to respond to courier communication

The parcel may be returned to us.

In such cases:

  • Re-shipping fees will apply

  • Original shipping fees are non-refundable

10. CONTACT

If you have any questions regarding your shipment, please contact us:

Email: selfvorm@gmail.com

Note: While we disclaim liability for courier delays where legally permissible, we remain committed to ensuring that every customer receives their order and will actively assist in resolving any delivery issues.